Refund policy
Returns
We have a 14-day return policy, which means we accept returns within 14 days from the date your package was delivered.
To be eligible for a return, your item must:
1. Be in the same condition that you received it: unworn and unused.
2. Have all tags attached.
3. Be in the original product zip lock packaging bag, with no damage to barcode label.
4. Accompanied by the order form, which you would have received upon opening your package.
If original packaging and/or your returns form is not present upon receiving your return, we will unfortunately not be able to process this as we would have no way of identifying A)The item, as this needs to be scannable with the SKU & Barcode intact ; and B) The customer who submitted the return.
Please note:
1. We do not cover return shipping (although we hope to be able to incur this cost in the future for the benefit of our customers)- it is up to the customer to decide to choose standard or tracked shipping, but we highly recommend tracked shipping.
2. A small restocking fee applies, as we are still a small business and this covers a small % of the fee charges to us for returns.
3. Returns must be requested in advance; we cannot accept returns without prior notice.
4. Shipping is non refundable.
To start a return, please submit your request via our Return Portal
Please note that items purchased during our pop-up shop sales must be returned within the duration of the pop-up event unless there is a fault, please refer to "Faulty and Damaged items" on the FAQ page.
What happens next?
If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception. If your item is defective, damaged, or if you receive the wrong item, contact us immediately at ditsybitsorders@gmail.com so we can evaluate the issue and make it right.
To help us resolve the issue as quickly as possible, please include the following in your message:
- Your order number or order confirmation.
- A photo of the damage or defect
- A description explaining the situation
- Any other media that may help us understand and evaluate the issue
Faulty or damaged items are handled similarly to regular returns, so you may follow the same process through our Returns Portal
We operate on a case-by-case basis, meaning each situation is reviewed individually. The outcome will depend on the severity of the damage and the specific circumstances of the case. All decisions are made with fairness in mind.
Please refer to the timeline below for a general guideline on how these situations are handled.
Please note the following for faulty and damaged items:
- 0 to 14 days: Full refund available for returns. All returns must be made within this 14-day period. Unfortunately, we cannot make any exceptions to this policy.
- 0 to 2 months: Full refund or store credit may be offered for faulty or damaged items only, subject to review.
- 2 to 3 months: Partial refund or partial store credit may be offered for faulty or damaged items only, on a case-by-case basis.
- 3 to 6 months: Store credit may be offered for faulty or damaged items only, on a case-by-case basis.
Exceptions / non-returnable items
Certain types of items cannot be returned.
Unfortunately, we cannot accept returns on sale items (which includes our outlet section) and gift cards.
Exchanges
If you wish to exchange your order item for a different size, please submit a return request and click the "exchange" option. Your exchanged item will be held for you for a few days, so please ensure prompt return of your items.
Once we received your return, and we check it over - we will release your exchanged item(s) for you.
To start a return whether it is for a refund, store credit or an exchange, please submit your request via our Return Portal.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
