We have a 14-day return policy, which means we accept returns within 14 days from the date your package was delivered.

Please note: we do not cover return shipping.

Please note that there is a small restocking fee.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags,and in its original packaging accompanied by your returns form.  

Returns must be requested, as we cannot accept returns without prior notice.
To start a return, you can do so via your customer account HERE

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ditsybitsorders@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards. These sales are final. 

Shipping: All orders are sent with An Post tracked & express delivery.

Your tracking code will be sent to your email once your order is fulfilled.

Fulfilment : Orders are typically dispatched same working day if ordered before 1pm GMT. Orders are dispatched next working day if ordered after 1pm

Shipping Times : Shipping is typically 1 - 2 days from date of order fulfilment for Ireland. 

UK: Typically 3-5 working days

EU : Typically 2- 5 working days 

AUS & USA : Typically 7-9 working days

** We have paused all US orders due to ongoing issues with deliveries**

Please note we do not currently cover customs charges.

Customs, duties, VAT & tariffs are determined by the receiving country - you may receive notification whilst your order is in transit of these fees.

Please note that Ditsy Bits LTD does not have control over customs, VAT and tariffs imposed by receiving country.

Should you decide to refuse customs charges, please note we cannot refund the cost of shipping upon receiving your order back to our warehouse.

For order queries please email ditsybitsorders@gmail.com

Please note the above email is the only email monitored for order enquiries.

Please contact ditsyybitss@gmail.com for enquiries..