We have a 14-day return policy, which means we accept returns within 14 days from the date your package was delivered.

To be eligible for a return, your item must:

1. Be in the same condition that you received it: unworn and unused.

2. Have all tags attached.

3. Be in the original product zip lock packaging bag, with no damage to barcode label.

4. Accompanied by the order form, which you would have received upon opening your package.

If original packaging and/or your returns form is not present upon receiving your return, we will unfortunately not be able to process this as we would have no way of identifying A)The item, as this needs to be scannable with the SKU & Barcode intact ; and B) The customer who submitted the return. 

Please note:

1. We do not cover return shipping (although we hope to be able to incur this cost in the future for the benefit of our customers)- it is up to the customer to decide to choose standard or tracked shipping, but we highly recommend tracked shipping.

2. A small restocking fee applies when refunding to your original payment method, as we are still a small business and this covers a small % of the fee charges to us for returns.

3. No restocking fee applies when refunding to store credit.

4. Returns must be requested in advance; we cannot accept returns without prior notice.

5. Shipping is non refundable.

To start a return, please submit your request via our Return Portal

What happens next?If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return queries at ditsybitsorders@gmail.com

We have a 14-day return/ exchange policy, which means we accept exchanges within 14 days from the date your package was delivered.

To be eligible for an exchange, your item must:

1. Be in the same condition that you received it: unworn and unused.

2. Have all tags attached.

3. Be in the original product zip lock packaging bag, with no damage to barcode label.

4. Accompanied by the order form, which you would have received upon opening your package.

If original packaging and/or your order form is not present upon receiving your return, we will unfortunately not be able to process this as we would have no way of identifying A)The item, as this needs to be scannable with the SKU & Barcode intact ; and B) The customer who submitted the return. 

Please note:

1. We do not cover return shipping (although we hope to be able to incur this cost in the future for the benefit of our customers)- it is up to the customer to decide to choose standard or tracked shipping, but we highly recommend tracked shipping.

2. There is no restocking fee for exchanges, however we have a small restocking fee for returns that are refunded to your original payment method.

3. Exchanges must be requested in advance; we cannot accept returns without prior notice.

4. The item you request to exchange, will be held for you for a few days, after which we can't guarantee it will be in stock to complete the exchange. If the item you wish to exchange for goes out of stock, we will honour the refund policy.

4. Shipping is non refundable.

5. Exchanges can be made only for a different size of the item you ordered.

Standard returns policy applies for exchanges - please see above or click here.

What happens next?

Once we received your returned item(s), and we check it over - we will release your exchanged item(s) for you. 

I want to exchange my item for a different product

When opting for an exchange, our returns portal allows for size exchanges for the same product originally ordered, but for a full product swap, we'd recommend returning and repurchasing as the smoothest route to ensure you get exactly what you want as quickly as possible

To start a return whether it is for a refund, store credit or an exchange, please submit your request via our Return Portal.

We cannot accept returns on sale items (including our outlet sale section) or gift cards. 

Please note that items purchased during our pop-up shop sales must be returned within the duration of the pop-up event unless there is a fault, please refer to "Faulty and Damaged items" on the FAQ page.

Please inspect your order upon reception. If your item is defective, damaged, or if you receive the wrong item, contact us immediately at ditsybitsorders@gmail.com so we can evaluate the issue and make it right for you! We would never want to leave you with a faulty item.

To help us resolve the issue as quickly as possible, please include the following in your message:

• Your order number or order confirmation.
• A photo of the damage or defect
• A description explaining the situation
• Any other media that may help us understand and evaluate the issue

Faulty or damaged items are handled similarly to regular returns, so you may follow the same process through our Returns Portal.

We operate on a case-by-case basis, meaning each situation is reviewed individually. The outcome will depend on the severity of the damage and the specific circumstances of the case. All decisions are made with fairness to all customers in mind.

Please refer to the timeline below for a general guideline on how these situations are handled.

Please note the following for faulty and damaged items:

• 0 to 14 days: Full refund available for returns - whether to store credit or your original payment method, this is your choice. All returns must be made within this 14-day period. Unfortunately, we cannot make any exceptions to this policy.

• 0 to 2 months: Full refund or store credit may be offered for faulty or damaged items only, subject to review.

• 2 to 3 months: Partial refund or partial store credit may be offered for faulty or damaged items only, on a case-by-case basis.

• 3 to 6 months: Store credit may be offered for faulty or damaged items only, on a case-by-case basis.

Please ensure you have read the above information on returning / exchanging your item(s) prior to requesting a Return or Exchange.

Click below to be request your return / exchange.

Returns & Exchange Portal

Our team begins working on packaging and shipping your order as soon as it is placed.

We cannot make changes to your order once it is placed, so please ensure all details such as size, item, and address - are correct before ordering.

If you wish to return your item once it has reached you, please see Returns section - or you can see our returns policy here.

We understand that mistakes happen!

• If you put in the wrong name on the order but your address is still correct - your package will still arrive safely to you.

• If you left out part of your address, or put in the wrong address entirely - please contact us at ditsybitsorders@gmail.com.

• If you have realised that your address is incorrect / incomplete after your order has already been shipped, we unfortunately cannot retrieve this package as it is already been handed over by us and is now within the shipping network. The package will likely be "returned to sender" if the address is incomplete. Once it arrives back to us, we will process a refund for you, minus shipping costs.

Please note we cannot always facilitate changes to addresses, as the shipping label may have already been printed / your package may already be dispatched.

Once your order has been shipped you will receive an email with your tracking link.

Please make sure to check your spam inbox as it occasionally ends up here!

We begin fulfilling your order as soon as it's placed.

While we aim to ship same working day if ordered before 1pm, and next working day if ordered after 1pm - please allow 1 -5 working days for dispatch during busy times.

Please allow a few days for tracking to update.

If it has not updated in a few days, it is because your package is in transit. All our items are shipped with tracking, meaning when it reaches each step of its shipping journey - it'll be scanned, and tracking will be updated.

If your order has already been dispatched, we unfortunately cannot cancel it at this stage. Once it arrives, you can submit a return request within 14 days, and we can refund to store credit / payment method, or accommodate an exchange where possible.

We begin packing your items as soon as you order. 

Orders placed before 1pm are typically dispatched same working day, and orders placed after 1pm are typically dispatched next working day. 

Please note during busy periods, such as new launches, Christmas and Black Friday, shipping times may be longer. 

You can see our full shipping policy - here.

We offer free shipping over €150

Please note shipping times are estimated working days from the date of fulfilment. 

Ireland: 1-2 working days

Northern Ireland: 1 - 2 working days

UK: 2 - 5 working days

Europe: 3 - 7 working days

Australia: 7 - 9 working days

Canada: 5 - 12 working days

USA: 5 - 12 working days

Ireland: €5.95

Northern Ireland: €10

UK: €14 **

Europe: €10 - €14

Denmark €12

Italy; Netherland; Switzerland €14

All other European countries €10

Australia: €25 **

Canada: €20

USA: €25 **

**Please Notre further customs, duties and tariffs apply at import.

Customs, duties, VAT, and tariffs are determined by the receiving country. You may receive notifications of these fees while your order is in transit.

Custom charges apply for orders shipped to Australia, Canada and the USA. Tariffs apply to orders shipped to the USA. 

Please note that Ditsy Bits LTD does not have control over customs, VAT and tariffs imposed by receiving country. 

Should you decide to refuse customs charges, please note we cannot refund the cost of shipping upon receiving your order back to our warehouse.

For all order-related questions or return inquiries, use the contact form below or please email ditsybitsorders@gmail.com

Please note that as we are a small business and that we operate on a case-by-case basis, responses may take up to 3-5 working days - but we always aim for sooner!

Please refrain from contacting us through social media regarding order enquiries or faulty items. Ditsybitsorders@gmail.com is the only email monitored for customer order enquiries.

For business proposals, collaborations, or business enquiries, please email ditsyybitss@gmail.com or, alternatively the contact form below.

Great question!

At Ditsy Bits we are committed to making the right fabric choices, and we centre our design process around this.

Our Baby tees, Claddagh Jerseys and Striped Knitwear are made using 100% cotton. This cotton is sourced from Brazil, under the Better Cotton Initiative.

Our Claddagh Knitwear & Pants are made using a blend of 70% cotton and 30% fine merino wool.

You can see our certificates of origin and read more about our fabrics here

We have a full walk through of every stage of production in our "About" section, which is a story we love to tell!

Click here to read.