FAQ

Returns

Before requesting a return please read our returns & refund policy

To request a return, log into your account HERE

Please request a return ASAP so as to comply with our returns policy, and ensure your returns form is included. 

We offer a full refund on all products up to 14 days after delivery excluding shipping cost.

Exchanges

Exchanges are subject to availability, if we have it - it’s yours!

Refund & Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

Please note: we do not cover return shipping. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging accompanied by your returns form.  

To start a return, you can click here

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ditsybitsorders@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like sale items, custom products (such as special orders or personalized items), and professional prepaid commissions. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards. 

Do you offer next day delivery

In the Republic & North of Ireland, typically if your order is placed on a weekday before 1pm, you will receive it on the next working day.

When will my order be shipped?

Your order will be shipped same day if ordered before 1pm, and on the next working day if ordered after 1pm.

Do you ship worldwide?

Yes, we ship worldwide. Rates may vary and customs charges may incur.

Do you accept commissions

We do not currently accept individual commissions

Business Commissions

If you wish to work with Ditsy Bits on a custom design for your business, event or team - please contact ditsyybitss@gmail.com

MOQs apply.

Wholesale Queries

Please contact ditsyybitss@gmail.com for wholesale queries.

Privacy Policy

Please read our privacy policy here

Jobs

We are not currently hiring, but when we are it will be posted on our instagram.

Order queries

If your question has not been answered in our FAQ section, please contact ditsybitsorders@gmail.com

General contact

The best way to reach us is to contact Emilie via ditsyybitss@gmail.com.

Returns

Before requesting a return please read our returns & refund policy

To request a return, log into your account HERE

Please request a return ASAP so as to comply with our returns policy, and ensure your returns form is included. 

We offer a full refund on all products up to 14 days after delivery excluding shipping cost.

Exchanges

Exchanges are subject to availability, if we have it - it’s yours!

Refund & Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

Please note: we do not cover return shipping. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging accompanied by your returns form.  

To start a return, you can click here

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ditsybitsorders@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like sale items, custom products (such as special orders or personalized items), and professional prepaid commissions. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards. 

Do you offer next day delivery

In the Republic & North of Ireland, typically if your order is placed on a weekday before 1pm, you will receive it on the next working day.

When will my order be shipped?

Your order will be shipped same day if ordered before 1pm, and on the next working day if ordered after 1pm.

Do you ship worldwide?

Yes, we ship worldwide. Rates may vary and customs charges may incur.

Do you accept commissions

We do not currently accept individual commissions

Business Commissions

If you wish to work with Ditsy Bits on a custom design for your business, event or team - please contact ditsyybitss@gmail.com

MOQs apply.

Wholesale Queries

Please contact ditsyybitss@gmail.com for wholesale queries.

Privacy Policy

Please read our privacy policy here

Jobs

We are not currently hiring, but when we are it will be posted on our instagram.

Order queries

If your question has not been answered in our FAQ section, please contact ditsybitsorders@gmail.com

General contact

The best way to reach us is to contact Emilie via ditsyybitss@gmail.com.

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